TLC Online is a subsidiary company to The Learning Curve (TLC) Ltd, who are multiple award-winning experts in leadership development grounded in robust psychology. We were born out of the need to supply 360 degree feedback to TLC clients and later we established TLC Online as a separate entity so that we could reach out to medium and large end-user organisations* and other consultancy, training and coaching companies.
Both companies were founded by Colin Newbold, who is the architect behind the click-360 platform and report. The technical interpretation of Colin’s vision (it wasn’t just Colin, it was the TLC team of consultants, facilitators and coaches who designed click-360) was provided by Jim Massey, CTO.
An organisational and personal development specialist, Colin has extensive experience in sales and marketing as well as coaching and leadership responsibilities. His passion for excellence in coaching and corporate development led him to form TLC-The Learning Curve in 1991 and TLC Online in 2000. Colin’s primary focus is on product design and business development for TLC Online. Here he is with boxing legend Frank Bruno, ensuring a knock-out service for clients and partners alike.
*By ‘end-user’ we mean organisations that use 360 with their own leaders and managers, as compared with consultancies that resell our products.
After joining the team in 2002 as a digital developer, Jim is now our Chief Technical Officer. His role includes managing the design and development team, development implementation including UI and database design as well as client liaison. Jim has worked in the digital arena since the 1990’s and has a passion for problem solving. While he loves exploring the latest trends in new technologies, he is grounded in reality. Unless the technical innovation actually serves customers better, he’s not interested.
Ben is our newly-appointed Marketing and Project Co-ordinator. As a graduate of Broadcast Media, he has a great understanding of media production and how that can be further incorporated into the TLC Online TV channel. He has previously produced and edited short video productions, demonstrating his ability to work well with others and to interpret briefs successfully. Inspired by the tools we produce and our vision to ensure that the capability of leaders and managers is always developing, Ben is bringing his own knowledge, vitality and expertise to the company.
His role encompasses the co-ordination of the many Pay As You Go projects that we undertake, as well as the day-to-day management of Enterprise client relationships. He is the conduit for customer and client queries and prides himself on finding rapid solutions. Although he is learning the role of marketeer under Colin’s guidance, he understands the power of social media and attraction marketing. The job plays to his strengths and his talents and he looks forward to developing a successful career with us.
TLC Online Values
TLC Online are very values-driven. Yeah, we know…all companies say that! So our values were built from customer service feedback over a period from 2012-2015. This is how our clients and customers experience us:
- Are constantly improving their platform in line with customer feedback
- Are passionate about growing their customers’ leadership and management capability
- Do what they say they’ll do when they say they’ll do it
- Care about the cultural as well as commercial returns on their customers’ investments
- Are not afraid to challenge, while staying in relationship
- With increasing workloads and time pressures, our customers love how we make their jobs easier
You can check out our client case studies and testimonials on the clients page for more reassurance.
“With a client-centred approach from the start, TLC Online impressed me immensely. I am happy to give them
my professional backing. TLC’s product was assessed to be the ‘right fit’ for the Safe Information Group, and
more than that, the company was professional, easy to discuss issues with and extremely responsive to
suggestions for minor improvements/alterations. If you are serious about managerial development, seriously
consider the use of TLC’s product.”
“Linklaters is a global law firm, advising the world's leading companies, financial institutions and governments.So when a survey clearly identified the need for a more collaborative culture, they acted fast and they acted globally. click-360 is a robust application that can be used anywhere in the world. This was demonstrated during its use by the global Information Systems and Support department over a period of two years. Being highly accomplished IT experts, the 300 staff who participated in the 360-degree feedback tested the application to its limits. The product exceeded their expectations. The survey implementation included raters based in North and South America, as well as in mainland Europe and Asia. It passed all their tests with flying colours.”
“Swiss Re is one of the world's largest and leading reinsurers. Its Life and Health business has achieved nearly 400% growth over the last nine years and it needed a management development programme which would reflect its leadership. In this implementation, click-360 was deployed across a management population of 60, plus senior directors and the CEO. Results were shared in a series of two-day workshops where small feedback groups were facilitated by feedback coaches. One-to-one time was made available to all participants during the two days.”
“Some business contributions are not easily measured in £'s. But I have no doubt that the click-360 process has been of fundamental value to our business. TLC have been a tremendous partner in assisting with our focused and targeted approach to executing a 360 Leadership process across our global organisation... TLC have always been there to support the entire process with a relentless focus on achieving the project objectives and deliverables. They are able to offer a high value bespoke service at a very reasonable cost. The tool is excellent value for money.”
“TLC Online has developed the systems to be incredibly easy to use, which means response rates are maximised. We have received lots of feedback that says the design of the sites and the style of questions are just right. This ensures employees are able to provide accurate feedback as simply as possible, and gives us valuable insights for development planning.”
“TLC’s Online click-360 system gives us detailed and accurate insight into the progress made at senior level. Ultimately, a more effective leadership team will make better decisions on behalf of its constituents, and the people of Reading will be happy to learn that through this initiative we are doing all we can to look after their collective interests.”
“We used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year.”