About Us
Colin Newbold
TLC Online is an associate company to The Learning Curve (TLC) Ltd, who are multiple award-winning experts in leadership development grounded in robust psychology. We were born out of the need to supply 360 degree feedback to TLC clients and later we established TLC Online as a separate entity so that we could reach out to medium and large end-user organisations* as well as consultancy, facilitation, training and coaching companies specialising in leadership and management development.
Both companies were founded by Colin Newbold, who is the chief architect behind the click-360 online 360 feedback platform and report. The technical interpretation of Colin’s vision (it wasn’t just Colin, it was the TLC team of consultants, facilitators and coaches who designed click-360) was provided by Jim Massey, CTO.
An organisational and personal development specialist, Colin has extensive experience in sales and marketing as well as coaching and leadership responsibilities. His passion for excellence in coaching and corporate development led him to form TLC-The Learning Curve in 1991 and TLC Online in 2000. Colin’s primary focus is on product design and business development for TLC Online. Here he is with boxing legend Frank Bruno, ensuring a knock-out service for clients and partners alike.
*By ‘end-user’ we mean organisations that use 360 degree feedback with their own leaders and managers, as distinct from consultancies that resell our products.

James Massey
After joining the team in 2002 as a digital developer, Jim is now our Chief Technical Officer. His role includes managing the design and development team, development implementation including UI and database design as well as client liaison. Jim has worked in the digital arena since the 1990’s and has a passion for problem solving. While he loves exploring the latest trends in new technologies, he is grounded in reality. Unless the technical innovation actually serves customers better, he’s not interested.

Jane Eames
Jane is an outstanding corporate and executive coach with broad experience as a facilitator in change programmes and building Trust in organisations. Her specialism is facilitating leadership development, culture change and change management programmes. Jane continues to deliver first-class 360-degree feedback coaching sessions to our clients, utilising our innovative digital report to help participants identify their key strengths.
Like Belinda, Jane has an impressive collection of qualifications including a Diploma in Corporate & Executive Coaching (with Distinction) from The Coaching Academy, as well as a Level 7 Certificate in Executive Coaching and Leadership Mentoring – ILM. She also has a Diploma in NLP from NLP Excellence. With a background in television and media, Jane is well-equipped to deliver excellent support to our click-360 clients.

Kevin Saunders
Kevin draws from years of experience working as an operationally responsible manager in the food, leisure and catering industries. He then trained as a coach, facilitator and Transactional Analysis (TA) expert. Kevin has spent a great deal of time delivering 360 degree feedback facilitation as well as co-creating development plans – in fact he has over 1500 hours 1:1 Executive Coaching experience, therefore he is ideally placed to help you and your colleagues makes sense of their click-360 feedback reports and develop action plans to work on their development priorities.
Kevin’s specialist areas include: change management, conflict resolution, enabling clients at all levels to raise awareness and understanding of the issues, situations or relationships they find challenging and consider solutions to find resolution. He is a qualified Psychotherapist (Transactional Analysis –TA) as well as an MBTI Practitioner (Step 1).

Denise T. Rouse
Denise is our first fully accredited US coach, working out of Washington DC. She has worked over 15 years as coach, consultant, change agent, facilitator and trainer and instructional designer. Her expertise in coaching has supported the growth and development of leaders at all levels of organization. Her work has been instrumental in developing higher performing executives. Her clients have increased effectiveness and communication, higher performing teams, improved collaboration and enhanced overall productivity. Her corporate affiliations and partnerships have taken her around the globe as she supported private and public-sector organizations in the information technology, finance and international development industries.
Denise has extensive experience coaching leaders across all levels of organization systems. In 2012, she incorporated 360 degree-assessments with her coaching engagements as a tool heighten emotional intelligence for leaders as they develop into their best selves. She provides individual and group coaching and will facilitate coaching conversations that may be considered difficult, for the benefit and growth of the client, the group and the organization. These sessions, whether group or individual, are reinforced by developing skills in emotional intelligence, active listening, communication skills and others. Denise’s clients find this integrated approach supports them in achieving their goals both personally and professionally.
In addition to the 360 degree-assessment, Denise is skilled in using a variety of assessment tools for clients, including MBTI, FIRO-B and StrengthsFinder. She also conducts interviews to gather information which supports the client is how others are experience interacting with them. She is an ICF certified coach and is certified in PROSCI’s change management methodology.

TLC Online Values
TLC Online are on a mission to improve the quality of leadership and management capability all over the world. We shall not rest until we have achieved our vision, which is to give all employees - wherever they work and at whatever level - the bosses they deserve.
At TLC Online we are very values-driven. Yeah, we know…all companies say that! So our values were built from customer service feedback over a period from 2012-2015. This is how our clients and customers experience us:
TLC Online:
- Are constantly improving their platform in line with customer feedback
- Are passionate about growing their customers’ leadership and management capability
- Do what they say they’ll do when they say they’ll do it
- Care about the cultural as well as commercial returns on their customers’ investments
- Are not afraid to challenge, while staying in relationship
- Make our jobs easier...with ever-increasing workloads and time pressures, we love that!
You can check out our client case studies and testimonials on the clients page for more reassurance.

Our clients







