After 20 years of experience delivering effective 360-degree feedback implementations, click-360 is now totally redesigned for the digital age.
Funky questionnaire interface with slidey scales and simultaneous rating
Interactive digital report with integrated workbook and action planner
In short, click-360 feedback software is designed to take the hassle out of setting up and administering 360 feedback surveys, while the QI and report are optimised for how many people are preferring to work these days.
At click-360 we’re on a mission to improve the quality of leadership and management capability everywhere across the globe. We shall not rest until employees – wherever they work and at whatever level – get the bosses they deserve.
Typically, the 360 degree feedback subject (or ‘participant’) invites about 7-10 people that work around them ('raters’) to complete an online 360-degree feedback questionnaire that describes behaviours common to a successful leader or manager. Raters are asked to think about the participant in respect of each 360 feedback question. The participant fills in a questionnaire on themselves. The click-360 online 360 degree feedback tool then processes the data and presents it anonymously in a comprehensive report using scores as well as written comments. Ideally, the report is fed back to the participant by either a skilled coach or a line manager who has been trained in this area.
Frequently the 360 feedback highlights strengths that the participant either took for granted or wasn’t even aware of. As well, there are likely to be areas for development that emerge from the data. This is how you transform your leaders through 360 degree feedback and that will in turn transform your culture. If you want to find out more about the 360 feedback process, click the READ MORE button. If you’d like to find out more about our online 360 degree feedback software, scroll down to watch short explainer videos on the digital report and the QI.
SWIPE TO SEE MORE PHOTOS
360 degree feedback (sometimes called ‘360 feedback’, ‘multi-rater feedback’ or ‘360 appraisal’) provides perceptions about an individual’s performance and behaviour from a number of people that work all around the individual. These are then compared to the individual’s self-perception via a comprehensive report. Frequently the feedback highlights strengths that the individual (we call this person the ‘participant’) either took for granted or wasn’t even aware of. As well, there are likely to be areas for development that emerge from the data. Normally, about 7-10 people (‘raters’ in our language) complete an online questionnaire that describes behaviours common to a successful leader or manager. They are asked to think about the participant in respect of each question. The participant fills in a questionnaire on themselves. The click-360 tool then processes the data and presents it anonymously in a comprehensive report using scores as well as written comments. Ideally, the report is fed back to the participant by either a skilled coach or a line manager who has been trained in this area.
click-360 feedback reports are produced both as .pdf files, which are optimised for printing, or .URL links which, when clicked, download a digital file. This digital 360 feedback report is optimised for viewing on a hand-held mobile device, such as a tablet or a smart phone. Both reports will transform your leaders through 360 degree feedback.
click-360 .pdf Report
The .pdf report is usually emailed directly to the participant, or to a nominated administrator or a feedback coach (or line manager). They are typically printed and wire bound. Participants generally write notes directly into the reports using a pen or pencil. Feedback coaches usually like their own copy prior to a feedback coaching session, so they too can write discussion points in preparation. Workbooks, if required, are supplied separately.
click-360 Digital Report
Our digital 360-degree feedback reports are designed to be viewed online and are optimised for mobile hand-held devices. This makes them much more accessible to the participant, as more and more of you prefer to work in this way. Moreover, they are integrated with a digital workbook where the participant can capture their analysis and interpretations as they explore the data. Typically, feedback coaching sessions are held via 1:1 private webinars, where both coach and coachee can see the same part of the report on screen at the same time. The coachee has control of the screen and is entering notes as the session progresses. The workbook culminates in a dynamic action plan.
Because so many of you are finding it hard to let go of paper(!), we now send the .pdf report together with the digital report. That way, you have the best of both worlds!
To check out the digital 360 degree feedback report in much more depth, be sure to visit the Reports section of the website.
The difference between the two versions of the product come down to the individual report. click-360 reports (referred to internally as ‘standard’ reports) are produced as pdf files and are optimised for printing. click-360S reports are url links which, when clicked, download a digital file. We refer to them internally as ‘digital’ reports. This report is optimised for viewing on a hand-held mobile device, such as a tablet or a smart phone.
click-360 The standard report is usually emailed directly to the participant, or to a nominated administrator or a feedback coach (or line manager). They are typically printed and wire bound. Participants generally write notes directly into the reports using a pen or pencil. Feedback coaches usually like their own copy prior to a feedback coaching session, so they too can write discussion points in preparation. Workbooks, if required, are supplied separately.
click-360S The digital reports are viewed online. This makes them much more accessible to the participant, as more and more of you prefer to work in this way. Moreover, they are integrated with a digital workbook where the participant can capture their analysis and interpretations as they explore the data. Typically, feedback coaching sessions are held via 1:1 private webinars, where both coach and coachee can see the same part of the report on screen at the same time. The coachee has control of the screen and is entering notes as the session progresses. The workbook culminates in a dynamic action plan.
To check out the digital report in much more depth, be sure to visit the Reports section of the website.
Does 360 feedback work?
Research on 360 degree feedback shows a consistent improvement in skills and performance (see Goodge and
Burr for a review of the academic research). However, research by the CIPD in 1997 could not
adequately prove that performance management had an effect on business performance, although the
research was not solely concentrated on the use of 360 feedback, and concluded that this was probably because
there was not enough evaluation taking place.
- The questions asked are short, clear and relevant to the person’s job. Atwater et al found clear, relevant questions to be absolutely critical.
- The raters are credible to the participant (in more mature organisations, a balanced network of raters are selected by the participants). London and Smither showed that larger samples of raters are often more credible, and have more impact. However, enlarging the sample by adding raters who are not credible to the participant, or do not know them well enough to have an opinion, confuses the feedback and dilutes its impact.
- Everybody gets some critical feedback. Research suggests that mild praise raises self-esteem, but produces no change, except to encourage existing behaviour.
“With a client-centred approach from the start, TLC Online impressed me immensely. I am happy to give them
my professional backing. TLC’s product was assessed to be the ‘right fit’ for the Safe Information Group, and
more than that, the company was professional, easy to discuss issues with and extremely responsive to
suggestions for minor improvements/alterations. If you are serious about managerial development, seriously
consider the use of TLC’s product.”
“Linklaters is a global law firm, advising the world's leading companies, financial institutions and governments.So when a survey clearly identified the need for a more collaborative culture, they acted fast and they acted globally. click-360 is a robust application that can be used anywhere in the world. This was demonstrated during its use by the global Information Systems and Support department over a period of two years. Being highly accomplished IT experts, the 300 staff who participated in the 360-degree feedback tested the application to its limits. The product exceeded their expectations. The survey implementation included raters based in North and South America, as well as in mainland Europe and Asia. It passed all their tests with flying colours.”
“Swiss Re is one of the world's largest and leading reinsurers. Its Life and Health business has achieved nearly 400% growth over the last nine years and it needed a management development programme which would reflect its leadership. In this implementation, click-360 was deployed across a management population of 60, plus senior directors and the CEO. Results were shared in a series of two-day workshops where small feedback groups were facilitated by feedback coaches. One-to-one time was made available to all participants during the two days.”
“Some business contributions are not easily measured in £'s. But I have no doubt that the click-360 process has been of fundamental value to our business. TLC have been a tremendous partner in assisting with our focused and targeted approach to executing a 360 Leadership process across our global organisation... TLC have always been there to support the entire process with a relentless focus on achieving the project objectives and deliverables. They are able to offer a high value bespoke service at a very reasonable cost. The tool is excellent value for money.”
“TLC Online has developed the systems to be incredibly easy to use, which means response rates are maximised. We have received lots of feedback that says the design of the sites and the style of questions are just right. This ensures employees are able to provide accurate feedback as simply as possible, and gives us valuable insights for development planning.”
“TLC’s Online click-360 system gives us detailed and accurate insight into the progress made at senior level. Ultimately, a more effective leadership team will make better decisions on behalf of its constituents, and the people of Reading will be happy to learn that through this initiative we are doing all we can to look after their collective interests.”
“We used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year.”
“We were impressed with the functionality of the click-360 platform, especially the simultaneous rating option. But it was their experience and passion that made them stand out”
“The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. The help and assistance provided by the click-360 team is exceptional and they take good care to make sure you get the most out of the experience.”
“The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan.”
“We used Click-360 and very impressed with how easy and simple it is to use. The reports are very comprehensive and easy to read.The team were always available on the end of the phone and were responsive to our needs. TLC are value for money and would highly recommend then.”
“click-360 have provided my company with an excellent and easy to use system. They have also afforded us excellent customer service and support.”
“TLC have looked after us so well, we have always had our needs met. We genuinely feel we’re more than customers, and TLC cares about getting the best out of the project.”
“It wasn’t long before we noticed changes in behaviour, in particular an increased level of collaboration, and a greater confidence and willingness to resolve differences of opinion using the positive behaviours of Transactional Analysis. This has certainly had an impact on organisational performance.”
“TLC have far exceeded our expectations. We wanted a behavioural shift. In fact, it’s not just changed the participants, its impacted the senior level too so much so that they want to replicate it.”
“TLC’s unique mix of organisational development expertise and psychological understanding has brought us better teamwork, greater efficiency and increased production. Employees are also willing and better able to take on more responsibility.”
“I’ve enjoyed getting to know people in my team and understanding what’s important to them and how they feel about my behaviour so I can build on my strengths and work on my weaknesses.”