360-Degree Feedback Using A T-Chart Review

Hi there!


I’m Colin Newbold,  I’m the founder of TLC Online and the chief architect behind click 360.


Strictly speaking, this vlog is not just about 360-degree feedback.  It’s about feedback generally.  But if you want to see more content on 360 feedback, then we have a dedicated YouTube channel – the web URL is appearing on screen now … https://www.youtube.com/channel/UCmMk05NlWRyipu0lrbD4X7g but you’re never going to remember that, so please read the transcript that accompanies this video and click on the link there.  You’ll see a good number of videos there which take you deep into the world of 360-degree feedback.


So what’s a T-Chart Review when it’s at home?


It’s a simple, its quick and its fun! It’s a very practical method of reviewing any significant event.  It might be a verbal conversation, or a meeting, or a sales presentation, or the results of your analysis of your 360 feedback report.  It might be a contract award or a contract turn-down.  Funnily enough, we tend as human beings to want to do this kind of post-mortem on something that went badly but we should learn to do the same thing when something went really well.  You could use a T-Chart Review at the end of each project you’re involved in.  The point is that it is best done after some successful or unsuccessful event just to learn from the outcome.  The results are much better if you do the Review with all the people who were involved.  That will probably exclude the other party, if it was a sales situation or a combative event, but you should certainly involve all those on your side.


So how do you do it?  And why the name “T-Chart Review”?  If it’s a group of you doing this, then use a flip chart and stand.  If it’s just one or two of you, then a piece of A4 paper will suffice.  I’m going to represent the T-Chart using this slide…


So start by drawing a vertical line down the middle.


Now draw a horizontal line across the page, leave space to put a heading above.


See how that forms a T?


The heading is actually a plus sign on the left of the vertical line, and a minus sign on the right.


Now use the left hand section to brainstorm all the things about the event that went well. Ask yourselves the question: What worked well?


And just list, as briefly as possible, everything that was positive.  If someone says something negative ask them to park that for later.  Keep the comments brief and to the point…summarise the feedback into as few words as possible – you’re working up a bullet-point list.


Keep going with what worked well.


When you finally run out of steam – remember, `you can always add something positive later – then move to the right-hand side and ask yourselves: What didn’t go so well?


Now list all the things that went wrong.


Being from the Western hemisphere – especially the UK – you’ll probably find that side of the Chart is much easier to fill up!


If any of the comments trigger something that actually went well, move back to the left hand side and capture that.


If you can, leave enough space on the right column to draw a new horizontal line and write at the top of that section: DD


DD stands for Do Differently.


So…looking predominantly at the right hand column and taking each item in turn…ask yourselves: What are we going to do differently about that next time?


And convert all the negatives into ‘do differentlys’.  Sometimes one new different action actually removes several of the negatives in one go.  Maybe you can even leverage something that’s on the left hand side?


When you’ve done that be sure that everyone involved gets a copy…photocopy it, get it typed up maybe if it’s a flip chart…or just leave it somewhere prominent where it will remind you each time you walk past!


And that’s it!  You can do a good T-Chart Review in just 15 minutes or so…or you can take longer.  You’ll be amazed at what you learn that will make you more successful next time.


Have fun with the model and as ever, please leave a thumbs up and a comment below.


Thanks for watching.