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7 Steps to successful 360-Degree Feedback Implementations

Leadership Development That Makes A Difference

Are you interested in what makes Leadership Development Programmes successful? TLC have conducted research with 54 organisations including Vodafone, BMW, Hitachi Rail and NFU Mutual about what makes Leadership Development successful and pitfalls to avoid. Some of the key insights from the survey revealed that:


Only 4% of LDPs are very successful at creating sustained change

The top 3 enablers for a successful Leadership Development Programme are 1) Creating and sustaining change 2) Board/top team engagement and 3) Linking objectives with business strategy AND they were very hard/quite difficult to achieve with varying degrees of success The top 3 most effective learning methodologies were coaching, class room learning and 360-degree feedback


To find out more invaluable insights you can use to inform your future thinking about Leadership Development Programmes please download the full survey report.

Latest 360 Research Report

Following our in-depth 360 research with professional services firms 2 years' ago, we commissioned a more in-depth study around the use, implementation and experience of 360-degree feedback in large UK organisations. Participants were HR, OD and L&D Directors and Managers in 49 large UK organisations collectively employing approximately 410,000 people. Read how nearly every organisation uses 360 but in a variety of different ways. The research indicates that although some best practices are adhered to in the running of 360, there is still room for improvement in many organisations. The report concludes with recommendations to improve organisations' experiences of 360-degree feedback.

How 360 Is Being Used In Professional Services Firms

This report, investigating the take up and experience of 360 degree feedback, is based on interviews with 59 of the Top 200 Law Firms, 26 Top 100 Accountancy Firms and 24 companies from the Sunday Times Top 100 Medium Sized Companies in 2012. The report also reveals to what extent 360 is used for managing as compared to developing performance.

FREE Buyer's Checklist

Looking for a 360 supplier? Maybe you're wanting to find an alternative source of 360 platform, one that’s mobile responsive and comes from a reliable partner. Download our free checklist to capture your research on your prospective supplier's:

  1. Design Capability
  2. IT Capability
  3. Reporting Capability
  4. Consultancy Capability
  5. Credibility (inc. pricing)

Request a FREE click-360 Trial

TLC Online invite you to experience either our standard click-360 platform or our ground-breaking click-360S version at our expense! Sign up for a free trial today. One of our staff will get back to you shortly to arrange a mutually convenient date/time.

Book a 1:1 Demo Webinar

Let’s get to know each other a little better. This is a private one-on-one 1 hr webinar where you tell us exactly what you want the tool to do. There are so many features in click-360, you’ll benefit from seeing how things work. A webinar allows you to experience both the platform and reports.

Our clients

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“With a client-centred approach from the start, TLC Online impressed me immensely. I am happy to give them
my professional backing. TLC’s product was assessed to be the ‘right fit’ for the Safe Information Group, and
more than that, the company was professional, easy to discuss issues with and extremely responsive to
suggestions for minor improvements/alterations. If you are serious about managerial development, seriously
consider the use of TLC’s  product.”

– Gareth Way - HR & Training Director, Safe Information Group Europe

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“Linklaters is a global law firm, advising the world's leading companies, financial institutions and governments.So when a survey clearly identified the need for a more collaborative culture, they acted fast and they acted globally. click-360 is a robust application that can be used anywhere in the world. This was demonstrated during its use by the global Information Systems and Support department over a period of two years. Being highly accomplished IT experts, the 300 staff who participated in the 360-degree feedback tested the application to its limits. The product exceeded their expectations. The survey implementation included raters based in North and South America, as well as in mainland Europe and Asia. It passed all their tests with flying colours.”

– Linklaters ISS

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“Swiss Re is one of the world's largest and leading reinsurers. Its Life and Health business has achieved nearly 400% growth over the last nine years and it needed a management development programme which would reflect its leadership. In this implementation, click-360 was deployed across a management population of 60, plus senior directors and the CEO. Results were shared in a series of two-day workshops where small feedback groups were facilitated by feedback coaches. One-to-one time was made available to all participants during the two days.”

– Swiss ReSwiss Re logo

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“Some business contributions are not easily measured in £'s. But I have no doubt that the click-360 process has been of fundamental value to our business. TLC have been a tremendous partner in assisting with our focused and targeted approach to executing a 360 Leadership process across our global organisation... TLC have always been there to support the entire process with a relentless focus on achieving the project objectives and deliverables. They are able to offer a high value bespoke service at a very reasonable cost. The tool is excellent value for money.”

– Denis Kerrigan, former Director, Global Learning and Development, Harman International

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“TLC Online has developed the systems to be incredibly easy to use, which means response rates are maximised. We have received lots of feedback that says the design of the sites and the style of questions are just right. This ensures employees are able to provide accurate feedback as simply as possible, and gives us valuable insights for development planning.”

– Joan Hodgins, former Global Head of Leadership Development Diageo

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“TLC’s Online click-360 system gives us detailed and accurate insight into the progress made at senior level. Ultimately, a more effective leadership team will make better decisions on behalf of its constituents, and the people of Reading will be happy to learn that through this initiative we are doing all we can to look after their collective interests.”

– Reg Friddle, former Head of Learning & Development, Reading Borough Council

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“We used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year.”

– Jaz Sandhu, Learning and Development Advisor, RHP

RHP logo

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“We were impressed with the functionality of the click-360 platform, especially the simultaneous rating option. But it was their experience and passion that made them stand out”

– Linda Graves, Head of L&D, RBG Kew

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“The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. The help and assistance provided by the click-360 team is exceptional and they take good care to make sure you get the most out of the experience.”

– Michael Owen, Town Planner, Barton Willmore

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“The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan.”

– Pete Draper, Team Development Director, Evolution People

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“We used Click-360 and very impressed with how easy and simple it is to use. The reports are very comprehensive and easy to read.The team were always available on the end of the phone and were responsive to our needs. TLC are value for money and would highly recommend then.”

– Mandy Gakhal, HR Business Partner , NWHC

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“click-360 have provided my company with an excellent and easy to use system. They have also afforded us excellent customer service and support.”

– Alison Muhl , Practice Manager, Talent & Potential 

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“TLC have looked after us so well, we have always had our needs met. We genuinely feel we’re more than customers, and TLC cares about getting the best out of the project.”

– Geof Sheppard, Organisational Development Team, Natural England 

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“It wasn’t long before we noticed changes in behaviour, in particular an increased level of collaboration, and a greater confidence and willingness to resolve differences of opinion using the positive behaviours of Transactional Analysis. This has certainly had an impact on organisational performance.”

– Angela Nolan, HR Business Partner, CIMA 

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“TLC have far exceeded our expectations. We wanted a behavioural shift. In fact, it’s not just changed the participants, its impacted the senior level too so much so that they want to replicate it.”

– Mary McCrea, Director of Talent, Just Retirement 

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“TLC’s unique mix of organisational development expertise and psychological understanding has brought us better teamwork, greater efficiency and increased production. Employees are also willing and better able to take on more responsibility.”

– Judith Foss, Human Resources Director, Catalyst Housing

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“I’ve enjoyed getting to know people in my team and understanding what’s important to them and how they feel about my behaviour so I can build on my strengths and work on my weaknesses.”

– Blue Chip, Employee undertaking a 360

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Find out what makes leadership development interventions a success, both culturally as well as commercially, and what gets in the way.

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