Ease Of Use
Ease of use is of paramount importance to our clients and customers, who are busy already.
We totally get that setting up 360 degree feedback surveys can be cumbersome for your administrators and completing questionnaires can be irritating for your managers and their staff. So, from an admin perspective, for ease of use, we set about designing an intuitive design that requires minimal inputs from you if you become an Enterprise client (PAYG customers are buying a managed service anyway, where we take care of all the admin).
When it comes to survey completion, our click-360 questionnaire interface is of a very modern innovative design which leads to high levels of rater engagement and healthy completion rates. Surveys can be easily completed on hand-held mobile devices, which is how many people are preferring to work these days. Checkout the questionnaire video to see what we mean!
Our latest individual reports are digital and optimised once again for mobile. They are comprehensive yet easy to interpret. Furthermore, they are integrated with a workbook for capturing reflections from the report, as well as an action planning device. There are even development suggestions built in. Client and customer feedback has been amazing and has led to a sharp increase in demand since the report’s introduction last year. Check out the report video to see what we mean!
Remember, we come from a practitioner’s perspective* rather than an IT perspective… having conducted hundreds of 360s using other people’s software in the past we finally set about designing something that was totally user-friendly. Check out the explainer videos on the site, or better still, pick up the phone and arrange a private 1 : 1 demo webinar.
*Our parent company is The Learning Curve (TLC) Ltd
Report & Workbook Screens
“With a client-centred approach from the start, TLC Online impressed me immensely. I am happy to give them
my professional backing. TLC’s product was assessed to be the ‘right fit’ for the Safe Information Group, and
more than that, the company was professional, easy to discuss issues with and extremely responsive to
suggestions for minor improvements/alterations. If you are serious about managerial development, seriously
consider the use of TLC’s product.”
“Linklaters is a global law firm, advising the world's leading companies, financial institutions and governments.So when a survey clearly identified the need for a more collaborative culture, they acted fast and they acted globally. click-360 is a robust application that can be used anywhere in the world. This was demonstrated during its use by the global Information Systems and Support department over a period of two years. Being highly accomplished IT experts, the 300 staff who participated in the 360-degree feedback tested the application to its limits. The product exceeded their expectations. The survey implementation included raters based in North and South America, as well as in mainland Europe and Asia. It passed all their tests with flying colours.”
“Swiss Re is one of the world's largest and leading reinsurers. Its Life and Health business has achieved nearly 400% growth over the last nine years and it needed a management development programme which would reflect its leadership. In this implementation, click-360 was deployed across a management population of 60, plus senior directors and the CEO. Results were shared in a series of two-day workshops where small feedback groups were facilitated by feedback coaches. One-to-one time was made available to all participants during the two days.”
“Some business contributions are not easily measured in £'s. But I have no doubt that the click-360 process has been of fundamental value to our business. TLC have been a tremendous partner in assisting with our focused and targeted approach to executing a 360 Leadership process across our global organisation... TLC have always been there to support the entire process with a relentless focus on achieving the project objectives and deliverables. They are able to offer a high value bespoke service at a very reasonable cost. The tool is excellent value for money.”
“TLC Online has developed the systems to be incredibly easy to use, which means response rates are maximised. We have received lots of feedback that says the design of the sites and the style of questions are just right. This ensures employees are able to provide accurate feedback as simply as possible, and gives us valuable insights for development planning.”
“TLC’s Online click-360 system gives us detailed and accurate insight into the progress made at senior level. Ultimately, a more effective leadership team will make better decisions on behalf of its constituents, and the people of Reading will be happy to learn that through this initiative we are doing all we can to look after their collective interests.”
“We used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year.”
“We were impressed with the functionality of the click-360 platform, especially the simultaneous rating option. But it was their experience and passion that made them stand out”
“The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. The help and assistance provided by the click-360 team is exceptional and they take good care to make sure you get the most out of the experience.”
“The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan.”
“We used Click-360 and very impressed with how easy and simple it is to use. The reports are very comprehensive and easy to read.The team were always available on the end of the phone and were responsive to our needs. TLC are value for money and would highly recommend then.”
“click-360 have provided my company with an excellent and easy to use system. They have also afforded us excellent customer service and support.”
“TLC have looked after us so well, we have always had our needs met. We genuinely feel we’re more than customers, and TLC cares about getting the best out of the project.”
“It wasn’t long before we noticed changes in behaviour, in particular an increased level of collaboration, and a greater confidence and willingness to resolve differences of opinion using the positive behaviours of Transactional Analysis. This has certainly had an impact on organisational performance.”
“TLC have far exceeded our expectations. We wanted a behavioural shift. In fact, it’s not just changed the participants, its impacted the senior level too so much so that they want to replicate it.”
“TLC’s unique mix of organisational development expertise and psychological understanding has brought us better teamwork, greater efficiency and increased production. Employees are also willing and better able to take on more responsibility.”
“I’ve enjoyed getting to know people in my team and understanding what’s important to them and how they feel about my behaviour so I can build on my strengths and work on my weaknesses.”